Q1: Can I/How do I clean mouthpieces, airway systems, manikins?
Q2: Why don’t my Heart Start 911 or Model 3000 patient electrodes work with the Laerdal adapters supplied with the Simulaids ECG simulator?
Q3: I’ve lost my product instructions. How can I replace them?
Q4: How can I arrange to have a manikin demonstrated at our department?
Q5: My unit is not functioning. How do I get it repaired?
Q6: Can I/How do I clean mouthpieces, airway systems, manikins?
Q7: How much does Item #1475 weigh?
Q8: How can I save money and cleaning problems when practicing defibrillation scenarios?
Q9: What replacement parts are available for Rescue Randy? Prices?
Q10: How do I hook up the ALS manikin to my defibrillator?
Q11: How can my company become a distributor of Simulaids products?
Q12: Is there a way to make clean up easier when I’m using stick-on electrode pads on the manikins?
Q13: Is there a list of replacement parts with prices for casualty moulage kits?
Q14: What is the difference between IAFF Randy, Item #1475 and Item #1435?

Q1: Can I/How do I clean mouthpieces, airway systems, manikins?

A: Follow CDC protocols for disease control, and manikin instructions for maintaining best protection. Airways must be replaced according to instructions to remove any chance of bacteria growth and contamination. Use household cleaners like soap and water, 409, Fantastic, or others to remove dirt and grime from the manikins.

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Q2: Why don’t my Heart Start 911 or Model 3000 patient electrodes work with the Laerdal adapters supplied with the Simulaids ECG simulator?

A: Laerdal adapters function only with Heart Stream models. Heart Start models will not work. There is a translation cable from R2 to Heart Start snaps available from: R2 Medical Systems, Division of Ballard Medical, Draper, UT. 801-572-6800

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Q3: I’ve lost my product instructions. How can I replace them?

A: Look at our new Instructional Materials library on the web site. You will find all of our current product instructions there to download in pdf format (above).

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Q4: How can I arrange to have a manikin demonstrated at our department?

A: Contact your normal EMS products distributor. All of the major national businesses carry our line. Their representative in your area can arrange a demo.

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Q5: My unit is not functioning. How do I get it repaired?

A: All product returns must be authorized by the customer service department of the distributor through whom you purchased the item. Please call them and request a return authorization number. Be sure that number is clearly labeled on the outside of your package. Also, include within the return box a detailed description of the problem you are having.

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Q6: Can I/How do I clean mouthpieces, airway systems, manikins?

A: Follow CDC protocols for disease control, and manikin instructions for maintaining best protection. In other words, if the manikin instructions say each student gets their own airway/lung bag, don’t try to short cut by instituting some other method thinking that you will save $.30. Airways should always be replaced to remove any chance of bacteria growth and contamination. Use household cleaners like soap and water, 409, Fantastic, or others to remove dirt and grime from the manikins.

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Q7: How much does Item #1475 weigh?

A: Both the 1475 IAFF and 1435 Combat Challenge Randy weigh 165 lbs.

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Q8: How can I save money and cleaning problems when practicing defibrillation scenarios?

A: The hardwired (R-2 style) electrodes can be replaced with Simulaids’ training cables. These cables are made with specific defibrillator manufacturer’s connector plugs and Simulaids’ adapter post connectors. Using these cables and adapters eliminates the cost of replacing the R-2 style leads and totally eliminates cleaning. It will also give you positive connection, and eliminate faulty readings by the defibrillator.

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Q9: What replacement parts are available for Rescue Randy? Prices?

A: The parts you can replace in the field are limited to the extremities. Parts vary according to weight and style of the manikin. Call 800-431-4310 for quotes. The factory also replaces and repairs these manikins. You must call for a return authorization for repairs.

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Q10: How do I hook up the ALS manikin to my defibrillator?

A: Check out our new video instructions on the web site.

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Q11: How can my company become a distributor of Simulaids products?

A: Simulaids is not opening new distributorships.

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Q12: Is there a way to make clean up easier when I’m using stick-on electrode pads on the manikins?

A: Yes! Use an automotive paste wax like Turtle Wax on the areas of the vinyl skin where the pads are to be placed. The pads will peel off easier, too.

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Q13: Is there a list of replacement parts with prices for casualty moulage kits?

A: See the Casualty Simulation web page for replacement parts and price information.

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Q14: What is the difference between IAFF Randy, Item #1475 and Item #1435?

A: The IAFF Randy, 1475, has a reinforced, replaceable, butt patch to protect the manikin during dragging exercises in tunnels and confined spaces.

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